Privacy Policy

Privacy Policy

Effective Date: 1st Feb 2026

Femuro Management Agency (“we”, “us”, or “our”) is committed to protecting your privacy and handling your personal data in a lawful, fair, and transparent manner in accordance with the Kenya Data Protection Act, 2019, and applicable regulations.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal data when you interact with our website, services, and digital platforms.

By accessing our website or using our services, you consent to the data practices described in this policy.

1. Legal Basis for Processing Personal Data

We collect and process personal data in accordance with the Kenya Data Protection Act, 2019, based on one or more of the following lawful grounds:

• Your explicit consent
• Performance of a contract or steps before entering a contract
• Compliance with a legal obligation
• Our legitimate business interests, provided your rights and freedoms are not overridden.

2. Personal Data We Collect

a) Personal Identification Information

• Full name
• Email address
• Phone number
• Physical or postal address
• Identification details (where required for tenancy, ownership, or compliance)

b) Property & Service-Related Information

• Property ownership or tenancy details
• Property location, images, descriptions, and documentation
• Survey, valuation, and inspection records
• Rental, leasing, and sales transaction information

c) Technical & Website Usage Data

• IP address
• Browser type and device information
• Website activity and interaction data
• Cookies and similar technologies

3. Purpose of Data Collection

We collect personal data strictly for legitimate business purposes, including to:

• Provide property management, surveying, marketing, and consultancy services
• List and market rental and sale properties
• Communicate with landlords, tenants, buyers, and investors
• Respond to inquiries, requests, and customer support
• Improve our website performance and service delivery
• Meet legal, regulatory, and contractual obligations

We do not process personal data for purposes incompatible with those listed above.

4. Consent

Where consent is required, we ensure that it is:

• Freely given
• Specific
• Informed
• Unambiguous

You have the right to withdraw consent at any time by contacting us. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

5. Data Sharing & Disclosure

Femuro Management Agency does not sell or trade personal data.

We may share personal data only with:

• Trusted third-party service providers (surveyors, marketers, legal or financial professionals) strictly for service delivery
• Government agencies or regulators where required by law
• Third parties with your explicit consent

All third parties are contractually obligated to comply with data protection and confidentiality requirements.

6. Data Security Measures

In compliance with the Kenya Data Protection Act, we implement appropriate technical and organizational safeguards to protect personal data, including:

• Controlled access to personal data
• Secure digital and physical storage systems
• Confidentiality obligations for staff and partners
• Regular internal reviews of data handling practices

While we take all reasonable steps to safeguard personal data, no method of transmission or storage is 100% secure.

7. Data Retention

We retain personal data only for as long as necessary to:

• Fulfill the purpose for which it was collected
• Comply with legal, regulatory, or contractual requirements
• Resolve disputes or enforce agreements

Once data is no longer required, it is securely deleted, anonymized, or archived in compliance with the law.

8. Your Rights Under the Kenya Data Protection Act

As a data subject, you have the right to:

• Be informed about the use of your personal data
• Access your personal data
• Correct false or misleading data
• Request deletion of your personal data where legally permissible
• Restrict or object to the processing of your data
• Withdraw consent at any time

To exercise any of these rights, please get in touch with us using the details below.

9. Cookies Policy

Our website uses cookies to:

• Enhance functionality and performance
• Analyze website traffic and user engagement
• Improve content and service delivery

You may turn off cookies via your browser settings, though this may limit some website features.

10. Cross-Border Data Transfers

Where personal data is transferred outside Kenya (for example, through cloud-based service providers), we ensure that such transfers comply with the Kenya Data Protection Act and that adequate data protection safeguards are in place.

11. Third-Party Websites

Our website may contain links to third-party websites. Femuro Management Agency is not responsible for the privacy practices or content of external sites. We encourage users to review third-party privacy policies independently.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or operational practices. We will post any updates on this page with a revised effective date.

13. Contact Information

For questions, requests, or concerns regarding this Privacy Policy or your personal data, please contact:

Femuro Management Agency

Email: info@femuro.com

Phone: +254 768 977770

Office Address: B.W. Square 3rd Floor, Suite 314, Kamulu, Kangundo Rd